Cracking the Code – How to Measure the Real Value of Information Security Management

Measuring the success and value of an information security organization is a perennial challenge. To help address that challenge, Cisco has developed a process to consistently capture and quantify losses from security incidents and compare them against an established industry benchmark VISIT THE SOURCE ARTICLE…

Building an Adoption Practice Leveraging a Customer Success Approach

Driving full adoption of our complete solutions is a foundational critical success factor we all need to be firmly committed to if our customers are going to derive the financial, experiential, customer service and transformational benefits they signed up for when they invested in our…

5 Customer Success Conversation Starters for the C-Suite

Educating your C-Suite about the value that Customer Success (CS) can drive for your company as a whole – along with each department — is vital. Here are 5 ways you can start the conversation. VISIT THE SOURCE ARTICLE 5 Customer Success Conversation Starters for…

Chart a Course to Customer Success with SuccessHub

A customer success practice is centered around being proactive about nurturing customer value and committing your business to helping your clients achieve their desired goals. The important thing is to simply get started… VISIT THE SOURCE ARTICLE Chart a Course to Customer Success with SuccessHub

2018 Forrester TEI Study Reveals Stealthwatch + ISE provide 120% ROI

With digital transformation unlocking unprecedented value for today’s businesses and consumers, the key to success is arguably predicated on speed: Whoever is the fastest to enter new markets; the fastest to innovate; the fastest to deliver value to consumers can be the difference that separates…

4 Practical Tips for Getting Started Now

A Q&A with TSIA’s Phil Nanus Customer Success (CS) adoption is on the rise and has reached a tipping point: more than 52 percent of the companies surveyed by TSIA in a 2017 study have established CS practices within their organizations. No doubt, many more…