What Customers Want: Three Ways to Measure the Voice of the Customer

To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival. VISIT THE SOURCE ARTICLE What Customers Want: Three Ways to Measure the Voice of the Customer

Republican DACA Bill Would Expand Use of Drones, Biometrics

The Secure and Succeed Act (S. Amdt. 1959 to H.R. 2579), sponsored by several Republican Senators, would link DACA with hi-tech border surveillance. Customs and Border Protection would use facial recognition and other biometric technologies to inspect travelers, both US citizens and non-citizens, at airports….

Startup Won’t Give In to Motivational Health Messaging’s $35,000 Patent Demand

Trying to succeed as a startup is hard enough. Getting a frivolous patent infringement demand letter in the mail can make it a whole lot harder. The experience of San Francisco-based Motiv is the latest example of how patent trolls impose painful costs on small…