Messaging Helps Informal Customer Care Teams Win

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect to see new ways of blending and integrating informal and formal customer care. VISIT THE SOURCE ARTICLE Messaging Helps Informal Customer Care Teams…

Is your Financial Service Firms defensive strategy stuck in the past?

It’s that time of the year again.  The annual month where suddenly everyone is a college basketball expert; March Madness.  This past weekend, I found myself glued to my television… VISIT THE SOURCE ARTICLE Is your Financial Service Firms defensive strategy stuck in the past?

People Are the Network: Inclusion, Diversity, and Empowerment at Cisco

The power of human networks lies in inclusion, diversity, and personal empowerment. Everyone must feel included in the network in order for it to function and grow. And diverse networks lead to increased creativity as different points of view spark ingenuity and innovation. VISIT THE…

Career Innovation: Reinventing Yourself at Cisco

Everyone knows that Cisco is about innovation – and innovation fuels sustainable growth. But most people think it only refers to technology innovation. Cisco is certainly a tech innovator – don’t get me wrong – and as a technologist at heart and Distinguished Engineer myself,…